Back Officers

Kampala, Kampala, Uganda
Full Time
WATU is a focus-driven, customer-centric company that believes everyone deserves the opportunity to be an entrepreneur and achieve their ambitious goals in life.
As Africa’s fastest growing Asset Finance company, we see the continent’s bright and prosperous future and want to be part of making it a reality.
Job Summary;
The Verification Officer is responsible for assessing data accuracy on approved client loans and to ensure inaccurate elements are flagged and re-assessed for correction or amendment
Key Roles and Responsibilities
  • To verify the authenticity of the following documents as well as the information contained therein by calling back the relevant customers to confirm the correct information.
  • Data entry and approval/ verification of key stages during the onboarding process in accordance with SLA
  • Ensure ALL sales are completed within recommended timelines and if not to communicate to the Front Office concerned for follow-up
  • Proactively identify trends that may affect the quality of submitted documents and ensure corrective action and escalation to the team leader is applied appropriately.
  • Actively perform fraud checks to limit the risk of fraudulent or inaccurate application processing.
  • Clearly define reasons for rejecting loans during verification
  • Liaise with team supervisors in case of issues affecting OBS
  • Work as a team to save time.
  • Conduct all activities in  accordance with the company’s policies, processes, and code of conduct
  • Fulfill any reasonable tasks given or approved by management that is work-related and aimed towards the company’s goals and targets
  • Proactively recommend improvements and innovative ideas to increase business efficiency
  • Action all administrative duties as per the agreed process.

Minimum Qualifications.
  • At least a Bachelor’s Degree in any related field with a minimum of 2-3 years experience in a similar role
  • Must be analytical & pays great attention to detail
  • Results-driven and Customer service attitude — friendly, polite, good listener, uses initiative
  • Ability to deal with difficult clients or customers Self-motivated
  • Excellent organizational and Computer skills such as MS Word, Excel, PowerPoint, etc.
  • Ability to meet deadlines and work well under pressure
  • Ability to work with minimum supervision
  • Ability to work well as an individual and a team player
  • Creative thinking and problem-solving abilities
  • Previous work experience in Telecom or microfinance institutions will be an added advantage.

NOTE: That only successful candidates will be contacted


Apply for this position

Apply with Indeed
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Human Check*