Job Identification

Job Title 

Emergency Response Officer

Level

Entry level

Branch

Makumbusho

Department 

GPS

Reports to

GPS Manager

Country 

Tanzania

Your Purpose:

At Watu Africa, we empower entrepreneurs.

WATU is a mission-driven, customer-centric company that believes everyone who wishes to become an entrepreneur deserves an opportunity to start, grow, and achieve their goals in life. As Africa’s fastest-growing Asset Finance company, we see the continent’s bright and prosperous future and want to be part of the team transforming it into reality. Our vision is to provide asset financing services for mobility assets (motorcycles, three-wheelers, and vehicles) and phones to ambitious individuals who believe that, when provided with the right tools, they can fulfill their dreams as entrepreneurs and prosper in life while supporting the needs of their families and community. We, therefore, have a commitment to Empower Entrepreneurs by providing the means needed to move and improve in their lives.

Key Responsibilities:

• Receiving all Emergency calls and escalate to the recovery team 
• Offer real time technical support to the emergency recovery team during theft cases 
• Conducting  a brief investigation of client reports in comparison to GPS data 
• Maintaining all Emergency modules and ensure all the data is in order on a daily basis for monthly data analysis 
• Profound evaluating and preparing theft reports for lost assets 
• Act as a direct link between GPS Tracking department and Recovery Department 
• Perform any other assigned duties by the seniors/management

Key Performance Indicators:

• Recovery support all throughout an emergency case (Recovered/Not recovered) 
• Data capture 100 accurate 
• Average time on calls and escalation 
• Quality analysis of the whole emergency call handling

WHAT WE OFFER:

• Be a part of an international, dynamic and driven team that has set their aspirations high and work hard to achieve those
• Opportunities to learn and grow together with us
• Competitive compensation package 
• Health benefits

Do you see yourself being part of the WATU team? Then please apply with your CV and a cover letter, we are looking forward to working with you!

**Please be cautious, this vacancy does not require individuals to pay for job opportunities**