Tele Sales Officer
Mbarara & Fort Portal, Uganda
Full Time
Experienced
Position: Tele sales Officer - Watu Shule Uganda
Location: Kampala, Mbale, Mbarara, Gulu & Kampala
Job Type: Full-time
Company Overview:
Watu Shule Uganda is a driving license school under the purview/umbrella of Watu Credit Uganda. This school provides specialized training programs and license loan services tailored to two-wheeler public transport motorcyclists. It aims to address the need for comprehensive training and affordable license acquisition options for individuals operating two-wheelers as part of the public transport system
Roles and Responsibilities:
As a Tele Sales Officer, you will play a pivotal role in driving the success of Watu Shule by engaging existing
Watu Credit clients and encouraging them to enroll in our driving school program. Your responsibilities will
include:
Client Outreach:
- Contact existing Watu Credit clients via phone to introduce them to and convert them to Watu Shule's services.
- Establish rapport and build strong relationships with clients to understand their needs and motivations.
- Develop a deep understanding of Watu Shule's offerings, including course details, schedules, and benefits.
- Effectively communicate the unique value proposition of Watu Shule to clients.
- Conduct needs assessments to identify clients' specific driver training requirements.
- Tailor solutions to match individual client needs, emphasizing the advantages of enrolling in Watu Shule.
- Provide comprehensive information to clients about the benefits of driver training, road safety, and compliance with traffic regulations.
- Address client inquiries and concerns with professionalism and accuracy.
- Guide clients through the enrollment process, assisting with paperwork and requirements.
- Collaborate with the Watu Shule enrollment team to ensure a seamless transition for clients.
- Maintain a database of client interactions, ensuring accurate and up-to-date records.
- Regularly follow up with clients to track their progress and address any issues or concerns.
- Meet or exceed monthly enrollment targets as set by the Project Manager.
- Provide regular reports on client interactions, conversions, and challenges faced
Job Requirements:
To excel in this role, you should possess the following qualifications and skills:
- Sales Experience: Proven track record in tele-sales or customer-focused roles, with experience in consultative selling.
- Communication Skills: Excellent verbal and written communication skills, including active listening and persuasion abilities with ability to speak a minimum of 5 of the following languages: English, Luganda, Lugishu, Ateso, Jopadhola (Adhola), Lusoga, Samia, Kumam, Ateso, Runyakitara, & Luo
- Product Knowledge: Quick and thorough understanding of Watu Shule's driving school programs and their benefits.
- Customer Focus: Strong customer service orientation with the ability to build and maintain client relationships.
- Target-Driven: Self-motivated and results-oriented, with the ability to meet or exceed sales targets.
- Team Collaboration: Ability to work collaboratively with the Watu Shule team and other departments.
- Adaptability: Willingness to adapt to changing business needs and market dynamics.
- Ethical Conduct: Uphold high ethical standards in all interactions with clients.
How to Apply:
If you are passionate about road safety, have the qualifications and experience required, and wish to contribute to creating responsible two-wheeler riders in Uganda who can pass their driving permit tests, we invite you to submit your resume, a cover letter, and any relevant certifications & Please include "Telesales Application" in the subject line.
Watu Credit is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences and just to inform you we don’t ask for money from any Applicant to get a job and should such a scenario happen please report
Join our team and help shape the future of safe two-wheeler riding and permit test success in Uganda!
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