Business Analyst -Product
Nairobi, Kenya
Full Time
Entry Level
What you will do:
As part of the Product team, you will support growth experimentation and data-driven decision-making across our digital channels. Reporting to the Product Growth Manager, this role is designed for a highly analytical and curious early-career candidate with a technical mindset and a passion for using data to unlock product growth and improve customer experience.
This is a hands-on role that blends business analysis with technical execution — you’ll work across SQL, Google Sheets, Firebase, and App Script environments to deliver insights and shape product development.
Responsibilities:
- Embed within a cross-functional product area and support product experiments and growth strategies across one or more products, from discovery, definition, and development to delivery.
- Partner with the Product Growth Manager to support the execution of product experiments across the full funnel (acquisition, engagement, retention).
- Write performant SQL queries to extract insights from BigQuery and other cloud data warehouses.
- Build and maintain dynamic dashboards, trackers, and growth models using Google Sheets and App Scripts.
- Analyse Firebase event data to understand in-app behaviour and identify opportunities for optimisation.
- Document business and technical requirements for product experiments and assist in setting up A/B tests.
- Track experiment performance and synthesise findings into clear, actionable recommendations.
- Collaborate with product, engineering, marketing, and customer care teams to align insights with business priorities.
- Identify gaps or inefficiencies in data sources and work toward consistent, standardised data models.
- Assist in developing tools and scripts to automate routine reporting and experiment tracking processes.
- Monitor key product KPIs such as DAU/MAU ratios, feature adoption, and funnel conversion metrics across markets.
- Present findings and insights to stakeholders to influence strategic decision-making.
What we are looking for:
Education level:
- Bachelor’s degree in Computer Science, Data Analytics, Information Systems, Engineering, Business, or a related field from an accredited institution or equivalent experience with demonstrated proficiency
Experience:
- This is an early career role; therefore, no prior experience is required. However, candidates with demonstrated experience in Data or Product teams will be considered favourably.
Technical skills:
- Proficient in SQL and Google Sheets; comfortable with writing App Script for automation.
- Familiarity with Firebase Analytics, Google BigQuery, and Google Analytics.
- Strong understanding of A/B testing methodologies and statistical analysis.
- Experience with - or willingness to learn - Jira, Confluence and other Atlassian tools for product management and familiarity with other tools such as Jira, Trello, Miro etc
- Ability to conduct, interpret, and present qualitative and quantitative feedback and research
- Understanding of the software development cycle and familiarity with Agile Principles
- Bonus:
- Experience with JavaScript, Python or data visualisation tools (e.g., Data Studio, Tableau).
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