APPENDIX A

Work Description – Collections Officer

Key Specific Duties include:

1. Monitoring and control of assigned Asset Finance Portfolio using Company
   software.
    
2. Ensuring adherence to payment schedules through pro-active follow up calls and reminders.
    
3. In case of clients overdue, identifying and implementing the most efficient debt recovery methods and techniques.
    
4. Following up on phone calls with overdue clients to ensure debtor’s accounts are up to date.
    
5. Maintaining records about clients’ financial status, reporting daily to the
   management.
    
6. Developing and strengthening clients’ relationships, regularly updating clients on Company policies and new products, providing tailor-made financial solutions through the range of products offered by the Company.
    
7. Providing training and sharing knowledge with Interns/Trainees employed by the Company.
    

Any other duty as may be assigned by the management.