Work Description – Recovery Officer

Job Purpose:

• The role of a Recovery Officer (RO) is constantly follow-up clients/debtors to make payments prior re-possession proceedings commence.
• The RO also advises clients/ debtors on payment arrangements, handles enquiries and provides administrative assistance (reports) to the team after re-possession/ recovery of an asset (bike) has been done.

Key Specific Duties include:

1. Monitoring and controlling of assigned Asset Finance Portfolio using Company software.
2. In cooperation with other members of Asset Finance Recovery, identifying overdue clients who have failed to comply with the contractual payment schedule, and where the telephone follow-up deemed not effective.
3. In cooperation with other members of Asset Finance Recovery, prioritizing the collection assignments in accordance with Watu Credit collection policy.
4. Proposing the best client handling and debt collection strategy to the Recovery team and the Head of Asset Finance Recovery.
5. Using GPS tracking technology, identifying location of the collateral and approaching the client at the field.
6. While in the field, identifying and applying most efficient communication tactic persuading the client to close his overdue and return to payment compliance.
7.  Repossessing collateral once all previous communicational attempts has failed.
8. Maintaining records and providing daily feedback on outcome of assignments and number of collections to the Head of Asset Recovery.
9. Providing training and sharing knowledge with new employees/Interns/Trainees employed by the Company.
10. Any other duty as may be assigned by the management.
11. Must be able to ride well a motorcycle and must possess a valid riding permit class A