Help shape the future of financing and mobility across borders.
We believe in a world where mobility and financing are accessible, far-reaching, and inclusive! A loan from Watu goes far beyond the asset – the increased financial stability and ability to participate in the economy extends from the rider to their family to their community. Everyone benefits from a single loan.Browse all of our openings across Africa.
Job Description
Product Manager | Watu SIMU
Role Profile: Position Title: Product Manager Position Start: Immediate Reporting to: Group Head of Technical Product / Uganda Country Manager Department: Product Operations Location: Watu SIMU HQ (Ad Hoc travel to Field) Direct Reports: Aftersales Lead, Product Support Officer Indirect Reports: Aftersales Process Officers, In-House Couriers/Support, Back Office Lead, Back Officers |
The Company: Watu is an Asset FinTech revolutionising access to mass-market mobility and connectivity across Africa by bridging the gap between people and accessibility to flexible financing. Our vision is to provide asset financing services for mobility assets (motorcycles, three-wheelers, and vehicles) and smartphones to ambitious individuals who believe that, when provided with the right tools, they can fulfill their dreams as entrepreneurs and prosper in life while supporting the needs of their families and community. We, therefore, have a commitment to Empower Entrepreneurs by providing the means needed to move and improve in their lives.
As we expand our footprint across new markets, we have made a conscious decision to be the pioneers of Africa’s movement toward ‘clean and green mobility’. Through the financing of new electric motorbikes, we are leading the way to a cleaner and sustainable continent. Joining Watu Uganda at this stage provides an opportunity for you to influence the strategy of a growing business, and to make a difference in the lives of millions of Ugandans. We are a vibrant company where ideas and passion are welcomed, and where you get responsibilities from day one. Our people are our greatest asset and, as an equal opportunities employer, we encourage applicants from diverse backgrounds to work with us. How will your role contribute to company’s success: The Product Manager plays a crucial role within the Top Management team by leading the end-to-end design and execution of Watu SIMU’s product strategy, customer experience and aftersales operational processes. This includes optimising customer and device onboarding, maximizing user experience and payment flows, overseeing asset protection and fraud detection efforts, driving workflow automation and developing post-sale support. You will achieve this through data-driven decision making, experimentation and collaboration with cross functional leads as well as through the leadership of your own team of Product Support and Aftersales professionals. . You will constantly look at ways to make our products and customer experience better by coordinating with internal teams and external partners including OEMs, MNOs, Wallet Providers, Credit Reference Bureaus, repair partners, device seller partners, and their agents to ensure seamless product delivery. Responsibilities:
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What we are looking for: Must - Haves:
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